← Back to Rhino Kids

Account & data deletion

Delete my account

This request path works whether or not Rhino Kids is still installed on your device.

Deleting your account removes your sign-in, every child profile on it, saved favorites and playback progress, and your Premium/subscription link to that account. This cannot be undone once processed.

How to request deletion

  1. Email us at privacy@rhinokids.app from any email address, with the subject "Delete my Rhino Kids account".
  2. Include the phone number your account uses to sign in (the same number you verify with an OTP in the app). We use this only to find and verify the account being deleted, and to confirm the request came from its owner if we need to follow up.
  3. We'll confirm by email once we've located the account, and again once deletion is complete.

Ready-made request

Tap below to open your email app with a pre-filled request — just add your phone number before sending.

Email us to delete my account

What gets deleted

  • Your account and phone-number sign-in
  • Every child profile on the account (name, age, gender)
  • The location reading captured at onboarding, if any
  • Saved favorites and story playback progress
  • Your Premium/subscription link to this account (this does not automatically cancel a subscription billed through Google Play or the App Store — cancel that separately from your Google Play or App Store subscriptions, or ask us and we'll point you to the right place)

What we may keep, briefly

We may retain a minimal record that a deletion request was made and processed (for example, to demonstrate compliance if ever asked), and anything we're required to keep by law. We don't keep story-listening data, profile details, or your phone number beyond what's needed for that limited purpose.

How long it takes

We aim to complete deletion requests within 30 days of verifying the request. You'll get an email once it's done.

See our full Privacy Policy for more on what we collect and why.